Here at Ocean, providing great customer service is at the heart of all we do.
Whether it’s finding you the best deal on a loan, or helping you secure the mortgage you want; we always try to go that extra mile to keep customers updated and informed throughout the whole process and to make the experience as painless as possible.
We are therefore incredibly pleased to announce that we have been awarded a Gold Trusted Merchant Certificate for customer service - a brand new award launched by Feefo.com.
Feefo.com is an independent customer review system, where only real customers are invited to leave their feedback. This means the results it gets are very important as they allow us to improve our service based on what our own clients are saying.
That’s why we’re so excited that Ocean Mortgages has received a special “congratulations” from Feefo.com for being among just a handful of brands that received a score of 100% from their customers last year. Ocean Finance also received a very high score (97%), and both brands have been awarded Gold Trusted Merchant status as a result.
Via Feefo.com, we invite every customer that completes on a loan or a mortgage to share their views on how they thought we did. It’s this feedback that helps us refine what we do to help ensure that we delight every customer with our service. Of course, if customers do give negative feedback we are able to address the issue and act on it straight away.
Although we’re very honoured to have received this certificate from Feefo, we will continue to work to improve the service our customers receive from us.