Accessibility Statement

If you need support with any of our products, we’re here to help. Our contact us page outlines all the ways you can get in touch.  

You can request your communications to be sent to you in large print or Braille by contacting the team.

If you’re experiencing financial difficulties and need assistance, get in touch. We can direct you to free financial advice through organisations like StepChange or Citizens Advice.

Digital Accessibility 

We want to make our website easy to navigate for all our users.  

The World Wide Web Consortium (W3C) created the Web Content Accessibility Guidelines (WCAG) 2.1. to outline how websites can be made accessible to those with disabilities.  

We aim for a WCAG level A across our website.   

You should be able to:  

  • Change colours, contrast levels, and fonts from your browser 
  • Zoom in up to 200% without text spilling off the screen 
  • Navigate most of the website using a keyboard 
  • Navigate most of the website using speech recognition software 
  • Listen to most of the website using a screen reader  

Some accessibility features include:  

Alternative (alt) text 

Most of our website has alternative (alt) text to explain the contents of images for those using screen readers.  

Keyboard friendly 

We strive to make our website fully accessible to those using only keyboard. Keyboard-only users should be able to navigate our website and complete our application forms without the need for a mouse. 

Logical header structure 

Headers outline the structure of a page clearly to assist those using screen readers.  

Plain English  

We avoid jargon in all our content. Everything we write should be easy to understand without having to be reread. We're continuously updating our content to ensure it's as up to date as possible.

Areas we’re looking to improve

We have identified accessibility issues on parts of this website which we’re looking to address in future updates. Examples include:  

  • Pages may not scale accurately when zooming in or increasing font size 
  • Some visual elements may have colour contrast issues 
  • Some error messages may not be communicated clearly to assistive technology users 
  • Keyboard-only users may have some difficulty with some form elements 
  • Some pages are not written in Plain English 

We're committed to improving the accessibility on our site and factoring these issues into our on-going updates.  

Reporting accessibility problems on this website 

We’re always looking to make our website more accessible. If you find any issues that aren’t listed on this page, contact the team at [email protected].

Date last updated: 15/01/2024