Accessibility Statement

If you need support with any of our products, we’re here to help. Our contact us page outlines all the ways you can get in touch.

You can request your communications to be sent to you in large print or Braille by contacting the team.

If you’re going through financial difficulties and need help, get in touch. We can direct you to free financial advice through organisations like StepChange or Citizens Advice.

Digital Accessibility

We want to make our website easy for all users to use.

The World Wide Web Consortium (W3C) created the Web Content Accessibility Guidelines (WCAG) to outline how the web can be made accessible to all individuals.

We currently aim for a WCAG 2.2 level AA across our website.

This means you should be able to:

• Change colours, contrast levels, and fonts from your browser
• Zoom in up to 400% without text spilling off the screen
• Navigate most of the website using a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader

Some accessibility features include:

Keyboard friendly

Keyboard-only users should be able to navigate our website and complete our application forms without using a mouse.

Semantic HTML

We aim to use correct and semantic HTML where possible, improving usability for users with assistive technologies (like screen readers and speech recognition software).

Plain English

We avoid jargon in all our content. Everything we write should be easy to understand without having to be reread. We regularly review and update our content to keep it as clear and accurate as possible.

Pages adapt to your preferences

If you use reduced motion or high contrast mode on your device, our website will adapt to match these settings automatically.

Areas we’re looking to improve

We've found accessibility issues on parts of this website which we’re looking to address in future updates. Examples include:

• Some images may not have informative alternative (alt) text
• Some pages may have illogical heading structure
• Some elements may be difficult to use in high contrast mode

We’re committed to improving the accessibility on our site and fixing these issues into our on-going updates.

Reporting accessibility problems on this website

We’re always looking to make our website more accessible. If you find any issues that aren’t listed on this page, contact the team at [email protected].