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From getting accepted, it will take between 7-10 working days to receive your Ocean Credit Card. Your PIN will arrive a few days before your card.

If you haven’t received the Ocean Credit Card within 10 working days, you can send Capital One a secure message via your online account.

You should receive your PIN a few days before your card arrives. If you don’t receive yours within 7 working days since you were accepted, please get in touch with Capital One and they’ll send you a duplicate.

You can activate your new Ocean Credit Card online, via the mobile app or by phone.

To activate your card by phone, call Capital One on 0800 952 5090 from 7am-9pm Monday to Friday and 8am-5pm Saturday and Sunday.

You can manage your Ocean Credit Card account using the Capital One app. The app is available on the App Store and Google Play Store.

If you already have the app for another Capital One card, it’s easy to add your Ocean Credit Card:

Select the icon with three lines (top left)
Select Help and Settings
Select ‘Add another card’

If your Ocean Credit Card is lost or stolen, you should let Capital One know right away. You can report your card as lost or stolen using the Capital One app; simply select ‘My Card’ to find the link.

Alternatively, you can give them a call on 0800 952 5267.

If you’re struggling to keep up with your credit card payments, it’s important to speak to Capital One as soon as you can. Speaking to them at the earliest opportunity will help you work out a plan.

You can also speak to free debt advice services such as: